Effective Date: 29.05.2025

These Terms of Service (“Terms”) are a legal agreement between you (“Customer”, “you”, or “your”) and OneAgent AI Ltd. (“OneAgent AI”, “we”, “us”, or “our”), governing your use of our services. By executing an order form referencing these Terms or by using our services, you agree to be bound by these Terms. If you are using the services on behalf of an entity, you represent that you are authorized to accept these Terms on that entity’s behalf.

1. The OneAgent AI Service

1.1 Service Overview

OneAgent AI provides a platform that enables businesses to deploy and manage AI-powered agents for customer support across digital channels (“Service”). You may configure the platform to connect your support channels, CRM, knowledge bases, or other tools, and OneAgent AI processes the data accordingly (“Customer Data”).

1.2 Access and Use

We grant you a non-exclusive, non-transferable right to access and use the Service during your subscription term solely for your internal business use, subject to these Terms and your order form.

1.3 Account Responsibility

You must provide accurate information when creating an account. You are responsible for all activity under your account and must safeguard all login credentials. OneAgent AI is not liable for any unauthorized access to your account.

1.4 Use Restrictions

You agree not to (and will not permit others to):

Reverse engineer, modify, or create derivative works from the Service

Resell or sublicense the Service

Interfere with the operation or security of the Service

Upload malicious code or use the Service for unlawful purposes

Use the Service to process sensitive data such as health information or payment card data without consent

1.5 Third-Party Integrations

Certain Service features may involve third-party tools or APIs. Your use of such services is governed by their respective terms. OneAgent AI is not responsible for third-party services.

1.6 Beta Features and Trials

We may offer beta or trial versions of our Service. These are provided “as is” without warranties and may be modified or discontinued at our discretion.

2. Data and Privacy

2.1 Ownership and Use

You retain all rights to Customer Data. You grant us a limited license to use, copy, store, and transmit Customer Data to provide and improve the Service. We may use aggregated and anonymized data for analytics and performance benchmarking.

2.2 Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

2.3 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy. By using the Service, you consent to such processing.

3. Fees and Payment

3.1 Subscription and Invoicing

You agree to pay fees as specified in your order form. Unless otherwise stated, fees are billed monthly in advance and are non-refundable.

3.2 Late Payments

Unpaid amounts may result in suspension of Service access. You agree to pay any costs incurred in collection efforts, including reasonable legal fees.

3.3 Taxes

You are responsible for all taxes associated with your purchase, excluding taxes based on our net income.

4. Intellectual Property

4.1 Ownership

All intellectual property in the Service and platform is owned by OneAgent AI or its licensors. You agree not to infringe or challenge our rights in the Service.

4.2 Feedback

We welcome feedback and suggestions, but any submissions become our property without compensation to you.

5. Confidentiality

5.1 Obligations

Both parties agree to protect the other’s confidential information with the same care used for their own, and not to use it for any purpose outside the scope of this agreement.

5.2 Exceptions

Confidential information does not include information that is publicly known, independently developed, or lawfully obtained from another source.

6. Warranties and Disclaimers

We warrant that we will provide the Service in a professional and workmanlike manner. EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7. Limitation of Liability

To the maximum extent permitted by law, OneAgent AI’s total liability shall not exceed the amounts paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.

8. Indemnification

You agree to indemnify and hold harmless OneAgent AI against any third-party claims arising from:

Your use of the Service in violation of these Terms;

Infringement by Customer Data of third-party rights;

Breaches of applicable law or third-party terms.

9. Term and Termination

9.1 Term

These Terms remain in effect until your subscription expires or is terminated.

9.2 Termination for Cause

Either party may terminate if the other materially breaches these Terms and fails to cure within 30 days of notice.

9.3 Effect of Termination

Upon termination, your access to the Service will end. We may delete your data after 30 days unless legally required to retain it.

10. General

Governing Law: These Terms are governed by the laws of [your local jurisdiction, e.g., the Republic of Bulgaria], without regard to its conflict of laws principles.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.

Force Majeure: We are not liable for delays caused by events beyond our control.

Entire Agreement: These Terms, along with your order form, constitute the full agreement between you and OneAgent AI.

11. Changes to Terms

We may update these Terms at our discretion. We will provide notice of material changes. Continued use of the Service after the effective date of changes constitutes your acceptance.

12. Contact

If you have questions about these Terms, contact us at:

OneAgent AI Ltd.

Email: kostadin@oneagent.com

Website: https://oneagentai.com