The Care Platform for customer centric businesses
Build Stronger Customer Relationships With AI Agents.
Trained on your best agents | Taking proactive care | Constantly learning and improving | Serving clients at all digital points of communication |
Trained on your best agents | Taking proactive care | Constantly learning and improving | Serving clients at all digital points of communication |
Care, Tailored to Perfection
The AI native care platform
that handles every customer
intention
across the web
that handles every customer
intention
across the web
Trained on Your Best Agents
Draws expertise from past tickets, phone transcripts, and social media interactions that meet your highest care standards.
Taking Proactive Care
Predicts the evolving needs of customers, delivering the best care in the most appropriate manner and with perfect timing to create delight.
Constantly Learning and Improving
Learns on the go with every interaction, exponentially growing ticket resolution rates without the need to scale headcount.
Incoming tickets and social media mentions
Feedback from Care team
Self-reflection
0%
60%
90%
up to 90%
Knowledge base updates
Built to serve
The Closest Technological
Approach to
Approach to
Human Reasoning in the
Customer Care Space
Customer Care Space
Custom Architecture
Uses technological edge to map the most efficient and accurate response pathways, ensuring faster and more accurate AI-driven support for customers.
Process Driven
Goes beyond text replies—handles complex tasks like updating a case in CRM or processing returns in an order management system.
Up to 90% Accuracy
Resolves the majority of customer queries, effectively managing requests and complaints across social media, chatbots, email, and more.
December 2024
Tickets Resolved
Average CSAT
Seamless Integration
Effortlessly connects with your existing tools to gather, structure and process multimodal data on an ongoing basis.
December 2024
Tickets Resolved
Average CSAT
Care Beyond Customer Support
Serving Clients at all Digital
Points of Communication:
Email, Website, Messaging
Apps and
Social Media Mentions
Points of Communication:
Email, Website, Messaging
Apps and
Social Media Mentions
Proactive Support & Moderation
Detects rising negative sentiment, preventing potential crises by diffusing issues early with tailored incentives.
Comments
Customer Comment:
I received my product late and the packaging was damaged. Not happy with this experience. 😔
Auto-Response Posted:
We're sorry to hear about the issue! Please send us your order details via DM, and we'll resolve this right away.
.
Add Comment
OneAgent in Action
Sentiment Analysis:
OneAgent detects negative sentiment from keywords like “late” and “damaged.”
Social Listening Dashboard:
OneAgent flags the comment in real-time, ensuring prompt attention and proactive care.
Response Template Generation:
Based on sentiment, OneAgent drafts an appropriate reply, maintaining the brand's tone of voice.
Ai Powered Insights & More
Maximises your data by highlighting trends, spotting issues, and offering tailored solutions.
Billing and Payment
20%
8,000 Tickets
5%
Monthly
Social Listening
Tracks brand mentions, customer sentiment, and emerging issues, allowing you to respond quickly and maintain a positive reputation.
Cost Efficiency
Lowers costs by charging only for resolved issues, combining helpdesk software and human expertise into a single, AI-driven platform.
Cost of platform and people
Platform
Traditional
€12.62
Platform
OneAgent
€1.14
Clients
Conversations Worth Having
Social Listening & Proactive Support
Cocosolis relies on OneAgent for all of its customer care and support needs: from resolving support tickets to actively moderating social media channels
Customer support
Prim.io utilises OneAgent as a client-facing customer support agent through chat.
Your Brand
Imagine All the Ways We Can Help Your Brand
Book a Demo
The Future of Customer
Experience
Starts Here
Experience
Starts Here